We guarantee the high quality of the products we sell.

We want you to love everything about your igourmet shopping experience, and want to make sure you’re 100% happy from start to finish. While we always strive to deliver the best of the best, there are times where things happen and a refund or replacement needs to be made.

Please refer to our policies below.

Shipping Related Issues

Any item/s that you deem unsatisfactory due to a shipping-related issue will be replaced or refunded upon your request, without hassle, when you let us know the details of the problem within 7 business days of having received your order.

Please note: Items must meet the conditions outlined below 

Perishables & Frozen Items

Assuming ambient delivery location temperatures of below 95 degrees Fahrenheit*, we guarantee that any perishable and/or frozen product you receive from igourmet will be of high quality and in top physical condition.

*Claims made on orders of perishable / frozen products when temperatures are above 95 degrees Fahrenheit are handled on a case-by-case basis.

Shelf-Stable (non-perishable) Items

We guarantee that any non-perishable product you receive from igourmet will be of high quality and in top physical condition (without any temperature constraint).

Quality Related Issues

Any item/s that are still within their best-before timeframe are guaranteed to be of high-quality and consistent with their description on our website up until the point you open them or a maximum of 30 days from the time you receive your order.

Get In Touch With Us

Please contact our Customer Service team at 1-877-IGOURMET or cservice@igourmet.com to discuss your requested refund or replacement.