Frequently Asked Questions



Where are you located?

Northeast Pennsylvania

Do you have any stores located in my city?

At this time we do not have any retail stores open to the public. Our building’s location consists of an office and a shipping warehouse.

Will my perishables survive transit?

We vacuum seal most of our cheeses, then pack them with freeze packs to keep them cold inside a sealed insulated container. Based on National Weather Service forecasts, we include what we deem to be a sufficient quantity of freeze packs to maintain temperature. If necessary, we also include a position a piece of dry ice behind the freeze packs to keep them frozen longer. We schedule your shipment to avoid your package sitting in a shipper's warehouse over the weekend; so if you order on Friday, we will typically hold your order until Monday so it does not spend Saturday and Sunday in an unrefrigerated warehouse.

Do you offer wholesale pricing to restaurants and business?

Yes! We primarily offer wholesale accounts for businesses looking to retail our cheeses. Please submit a wholesale application here.

This is a gift; do you include prices on your packing slip?

No, the packing slip only includes a list of what products are in the package, the address we are shipping to, and who the gift is from. No prices are included in your package’s shipment.

How do I redeem my Gift Card?

To redeem a Gift Card, enter the code into the "Coupons & Gift Codes" field during checkout.


Do you ship to Canada?

Not at the present time.

Do you ship to other parts of the world?

Sorry, not at this time, but we are working on it!

What carriers do you ship through?

We primarily ship through FedEx and UPS.

Why is the Express Mail option so expensive? What is it?

Express Mail is a service offered by the US Postal Service that allows you to track your package, receive delivery confirmation, insurance up to $100, and delivery within 1-2 business days of shipping.

Do you ship to APO and other US Military locations?

Yes. We do ship to APO addresses through US Priority Mail. We cannot send any products that ship direct from their producers (drop ship items). Drop ship items include our cheesecakes, steaks and other raw meats, some caviars, and fresh poultry. Please do not send pâtés, bacon, and highly perishable cheeses such as brie and blue cheeses to APOs, as theses sensitive items will not survive extended transit times.

How is shipping calculated?

Shipping costs are primarily driven by whether or not the package contains any perishable items, as these products often require more costly air shipment. Please see our shipping information page for full shipping charge details.


When will I receive my first Subscription Box?

Our subscriptions ship the 3rd week of each month.

If you place your order after the 15th of the month your first box will ship the next month.

If you haven’t received your box by the end of the month, please feel free to follow up with us at

Please explain the recurring subscription to me.

If you choose the recurring option, you will receive a monthly box indefinitely until you decide to cancel. You will be charged for the first box immediately. Payment renewal occurs on the 15th of the month.

First box delivery timing:

Orders placed between the 1st - 15th of the month: The 3rd week of the same month

Orders placed after the 15th of the month: The 3rd week of the following month

Subsequent box delivery timing: Subscriptions ship the 3rd week of each month, and arrive in 2-5 days.

Please reach out to us to let us know of any address changes or other updates by the 5th of the month, otherwise we cannot guarantee we will be able to make an adjustment to your order.

If you know you will be traveling, we’re happy to send your box to a local FedEx facility, where it will be held for pick up for up to 5 business days. We can also wait to ship your package for arrival when you’re back in town – just let us know!

If you’d like to cancel your recurring subscription please reach out to us at Please note that you must notify us by the 5th of the month if you’d like to cancel your subscription for that month.


How does the Cheese Connoisseur Rewards Club work?

Get rewarded for shopping on igourmet! Sounds pretty amazing, right? You’ll earn points on every purchase that can be used like cash on future purchases. You can even use points like cash at checkout! If you spend over a certain amount annually, you can qualify for our premium and VIP tiers, Silver and Gold, respectively.

How much are my points worth in dollars?

You’ll earn $5 for every 100 points. So 200 points = $10, 300 points = $15, 400 points = $20, 500 points = $25, and so on.

How do Double and Triple Points Days work?

On days where earning points are doubled, tripled and so on, all you have to do is sign in and make a purchase as usual. We’ll let you know via our newsletter when these special promotions are live, so make sure you sign up. Not subscribed but want to be? You can click here.

Where can I view my points balance and rewards?

You can view your points and rewards on your account and rewards page. Log in to view them.

How do I redeem my points or rewards?

At check out, you’ll be able to select the amount of points or rewards you want to use towards your purchase.

How do I send a referral?

On our rewards page, scroll down and look for the referral banner at the very bottom and complete the instructions.

How do I know if my referral was successful?

Once you’ve sent a referral, you’ll have the option to click on “Your Referrals.” It will show which emails are pending or successful. If your referral is successful, you’ll receive an email confirmation that will also , and your account will reflect your reward.

Am I able to transfer my points to another account?

Sorry! We’re not able to transfer points from one account to another. We recommend using one account for all your purchases if possible.

How will I be notified when I’ve received points, rewards, exclusive offers or qualify for a new tier?

You’ll be notified by email whenever these events occur, so make sure you’re signed up. You can sign up here.

I’m a corporate customer. Can I sign up?

Not at this time, but we are working on a corporate rewards program, so keep an eye out for that!

How do I leave a review?

Some time after making a purchase, you’ll receive an email asking to leave a verified review. Follow the instructions and sit tight while it goes through our approval process. Only verified reviews can earn points. If you haven’t received an email to leave a verified review two weeks after your purchase, please check your spam folder, as it could’ve gone there. If that’s not the case, please contact customer service at or call 1-877-446-8763.

I left a review. How long will it take to receive my points?

After leaving a verified review, it can take 3-5 business days for the points to become available as each one is reviewed by our team.

Help! I put the wrong birthday in by accident. How can I change it?

That’s okay! Just contact customer service at 1-877-446-8763 and we can correct it for you.

Which tiers receive a birthday gift and when will I get it?

All tiers qualify for a birthday gift, which will be emailed on your birthday, or 30 business days from entering your birth date. This means if you enter your birth date the day of, or before your birthday, your reward won’t arrive until 30 days later.