Hernan, LLC was founded in 2007 by Isela Hernandez. Originally from Del Rio, Texas, Isela grew up in the small town along the US-Mexico border, just minutes away from Cuidad Acuña, Coahuila. She was raised in the best of both worlds, exploring the opportunities of the US while remaining closely connected to Mexico’s rich culture. The idea for Hernan developed after a trip to Guerrero, Coahuila. During this trip, while contemplating the vast Mexican landscape, Isela decided to use her experience as a merchant to start a business with socially responsible underpinnings that would capitalize on the popularity of Mexican cuisine and culture.
Shipping InformationPlease allow 1-3 business days to process your order.
Available shipping options are determined by the perishability of the product/s in your order. View Shipping Rates & Fees.
Please note that we do not ship perishable food items to APO/FPO addresses as these areas are served by the U.S. Postal Service and an exact delivery date is not guaranteed.
Refunds & ExchangesAt igourmet, we take great pride in the high-quality of our products. We strive to ensure they'll arrive to you in peak condition, as fresh and delicious as when they leave our warehouse. While we always endeavor to deliver the best of the best, there are times where "things happen" and a claim for a refund or exchange needs to be made. Please refer to our Claim Policies.
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How We Ship
Our products are always shipped so they will arrive at your door in optimal condition! We’ve carefully selected packaging options that have minimal impact on the environment without compromising on food safety or quality.
For perishable orders, we line our shipping boxes with Tempguard - a unique, padded insulator made of 100% pre-consumer recycled paper material. We further control the temperature with recycled kraft paper fill and non-toxic frozen gel packs. In the summer months, we may include dry ice to ensure fresh delivery in very hot weather.
Note: Please join our efforts to be mindful of our environment and extend the life-cycle of our packaging, by recycling your shipping box, Tempguard liner, and kraft fill (all 100% curbside recyclable!). Store the gel packs in your freezer and reuse to keep your next picnic or road trip fare cool.